Best Offer Guarantee

How do I know if my order is eligible for BEST OFFER?

Your order is eligible for price matching if the quotation has the BEST OFFER label.
Our goal is to warranty all our quotes. Do not hesitate to send you request, we will analyze every offer and let you know if we can match our price.

What offers are comparable to KRISTAL offers?

• European offers: We guarantee the best offer in Europe. The vendor has to be located in Europe and quote in EUR currency, ex-works Europe..
• Valid offers
• Offers issued no later than three calendar days after ordering

What are the matching model criteria for BEST OFFER eligibility?

The products criteria to determine if the product is eligible are:

• Part number, condition, quantity
• Sale type, availability, certificates
• Traceability and remaining potential (if applicable)
• Warranty and other relevant sale conditions
• Shipping fees

How long take the refund request?

You refund request must be process within five working days after the order.

How do I request a price matching?

You should send the price match request by mail to bestoffer@kristal.aero or please call to +33 4 67 71 52 63.

What should I send with my request?

You should send the following information:

• KRISTAL.aero's quote
  • Specifying the relevant item (s)
• Competitor quote with following details:
  • Part number, condition, quantity
  • Sale type, availability, certificates
  • Traceability and remaining potential (if applicable)
  • Warranty and other relevant sale conditions
  • The issuing company must appear on the listing (contact details, contact)

How soon will KRISTAL.aero process your request?

• Within the day for an alignment request sent before 16H00
• Within 5 business days after the order for a refund request

How you will received your refund?

You will received the refund in a purchase voucher:

• Valid six months
• Usable in one or more time on following invoices
• Not exchangeable with cash